Refund Policy

Last updated: January 10, 2026

At TITANSYS.AI, we stand behind the quality of our products and services. This policy outlines refund terms for both our software subscriptions and done-for-you service packages.

1. Software Subscriptions

14-Day Money-Back Guarantee

All paid software subscriptions (Vanguard) come with a 14-day money-back guarantee. If you are not satisfied with your subscription within the first 14 days of purchase, you may request a full refund.

Subscription Cancellation

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • No refunds are issued for partial months after the 14-day guarantee period
  • You will retain access to your data for 30 days after cancellation

2. Done-For-You Service Packages

Our service packages (Intelligence Report, Content Factory, Autopilot) are custom professional services with different refund terms due to the nature of the work involved.

TITAN Intelligence Report

  • Before work begins: Full refund available within 48 hours of payment
  • After work begins: No refunds, as research is non-recoverable

Multi-Platform Content Factory

  • Deposit payments: 50% deposits are non-refundable once work begins
  • Balance payments: Due upon satisfactory delivery; not refundable post-delivery
  • Revision policy: Up to 2 rounds of revisions included at no extra cost

TITAN Autopilot System (Monthly Retainer)

  • First month: 50% refund available if cancelled within first 7 days
  • Ongoing months: Cancel anytime with 14 days notice; no refunds for partial months
  • Work in progress: All deliverables completed before cancellation date will be provided

3. How to Request a Refund

To request a refund:

  1. Email support@titansys.ai with your order details
  2. Include your account email and reason for refund request
  3. Our team will respond within 1-2 business days

4. Refund Processing

Approved refunds are processed within 5-10 business days and will be credited to the original payment method. Please note:

  • Credit card refunds may take an additional 5-10 days to appear on your statement
  • International transactions may take longer due to banking processes
  • Refunds are issued in the original currency of purchase

5. Exceptions

Refunds may be denied in the following circumstances:

  • Violation of our Terms of Service
  • Fraudulent or abusive refund requests
  • Requests made outside the applicable refund window

6. Contact Us

For questions about this refund policy or to discuss your specific situation, please contact us:

Business Address:
TITANSYS.AI
1001 S. Main St. STE 600
Kalispell, MT 59901
USA